SORTY REFUND POLICY

SORTY REFUND POLICY

Last updated: 13 July 2026

INTRODUCTION

This policy explains when and how you can get a refund for a paid Sorty subscription (Pro or Max) purchased from AETRYX LTD (company number 17320081). It sits alongside our Terms of Use and does not affect your statutory rights as a consumer under UK law.

YOUR 14-DAY RIGHT TO CANCEL (UK/EU CONSUMERS)

If you are a consumer in the UK or EU, you have a legal right to cancel your subscription within 14 days of purchase without giving a reason, under the Consumer Contracts Regulations 2013 (or equivalent EU rules).

Sorty paid plans typically begin as soon as payment succeeds, so you get immediate access to Pro or Max features.

• If you cancel within the 14-day period, you are entitled to a refund. Where UK/EU law allows a deduction for the period you already used the paid service, we may deduct a proportionate amount.

• In practice, for a first subscription cancelled within 14 days, we will normally issue a full refund if your paid usage has been minimal — we would rather you leave happy.

REFUNDS AFTER THE FIRST 14 DAYS

• Monthly plans: you can cancel at any time from Settings → Subscription / Billing. Your plan stays active until the end of the current billing period, and no further payments are taken. We do not offer partial refunds for unused time in an already-billed month, except where required by law or where something on our side went materially wrong (see below).

• Yearly plans: same cancellation rule — access continues until the end of the paid year unless we agree otherwise or UK law requires a different outcome. We do not routinely prorate unused months after day 14, except for billing errors or material service faults.

WHEN WE WILL ALWAYS CONSIDER A REFUND

We will refund in full or in part, at any time, where:

• You were charged in error (e.g. duplicate charge, charge after a confirmed cancellation)

• A fault on our side meant the paid features you paid for were materially unavailable for a significant portion of your billing period

• UK consumer law otherwise requires it — nothing in this policy reduces your statutory rights, including your rights where a digital service is not as described, not fit for purpose, or not provided with reasonable care and skill

HOW TO REQUEST A REFUND

Email billing@sorty.dev or hi@sorty.dev from the email address on your Sorty account, with "Refund request" in the subject line, and tell us the reason.

We will acknowledge within 5 working days and process approved refunds to your original payment method via Stripe, typically within 5–10 business days of approval.

FREE PLAN

The Free plan involves no payment, so no refunds apply to it. Deleting your account at any time is free and available in Settings → Account on app.sorty.dev.

CONTACT

Questions about billing or this policy: billing@sorty.dev

AETRYX LTD Company number: 17320081 71-75 Shelton Street, Covent Garden London, United Kingdom, WC2H 9JQ